What are the 10 fundamental principles of the Shippr Quality Charter?

Our quality charter, structured around 10 fundamental principles, reflects the best practices in the delivery universe.

More than just a set of rules, it aims to be a true guiding thread throughout your partnership with Shippr.

It is designed not only to harmonize our working methods but also to elevate our level of service well beyond the usual industry standards.

By relying on this charter, we aim for a dual objective:

• Standardisation and efficiency: By standardising our approaches, we aim to solidify the efficiency and consistency of our operations. This approach is crucial to value the importance of your contribution while ensuring an exceptional user experience, for both you and our clients.
• Excellence and distinction: Establishing a shared standard of excellence is at the heart of our ambition. Our goal is to transcend traditional delivery expectations to position our partnership as an unrivalled benchmark of quality.

The 10 golden rules of the Shippr Quality Charter

1. Punctuality:
   • Take all necessary measures to ensure prompt arrival at pickups and drop-offs, strictly following scheduled timelines
2. Commitment:
   • Fulfil your commitments to the delivery, prioritize Shippr over any other conflicting or overlapping activities, and refrain from last-minute cancellations.
3. Accountability:
   • Assume full responsibility for the goods transported and the success of delivery from pickup to final destination
4. Transparent Communication:
   • Communicate in a timely and transparent manner with the Shippr team, providing complete and accurate information to prevent any misunderstanding
5. Professionalism:
   • Maintain a professional appearance, demeanor and consistently engage with clients in a polite and respectful manner
6. Customer and Recipient Satisfaction:
   • Go the extra mile to genuinely care about customer and recipient satisfaction, ensuring an exceptional and positive delivery experience
7. Problem-solving and Continuous Improvement:
   • Actively seek solutions to challenges in the field and provide feedback to Shippr, contributing to a culture of continuous improvement
8. Compliance:
   • Ensure adherence to all specified requirements and guidelines, whether set by Shippr, or applicable laws and regulations. (ex. valid licences, driver identity, vehicle maintenance, food and dangerous transportations requirements)
9. Procedures:
   • Strictly follow and respect all procedures and instructions set by Shippr to mitigate any potential liability for yourself, Shippr or the customer
10. Confidentiality:
    • Uphold customer and recipients confidentiality by refraining from sharing, using or disclosing any personal information received for the purpose of your mission

By adopting this quality charter as a permanent guide, we mutually commit to maintaining the highest standards, thus ensuring that our collaboration stands out for its exceptional quality in the delivery industry.